Frequently Asked Questions

Most service agreements specify that we will automatically renew your services on February 1st of each season. Please make sure you notify our office if you move or if your service needs to be changed, so you do not receive unexpected bills for service.

Typically, we bill our services monthly. Your cycle can end on the 15th or the last day of the month. Please let our office team know if you have a preference.  Our office team personally reviews each invoice before it is sent out, and will send your invoice within a few days of generation.

• We offer several payment options after you receive your invoice:
  • If you prepay for the entire season’s maintenance services before March 15th, you will save 5% (contact our office for more details) on your prepaid services.
  • You can also contact our office to enroll in automatic bill payments that are processed on your invoice due date.
  • You can mail a check to West County Landscaping at 224 Benton St. Valley Park, MO 63088.
  • Set up payments through your bank’s bill pay feature, with payments sent to West County Landscaping at 224 Benton St. Valley Park, MO 63088 using your service address as your account number.
  • Pay with your credit card by clicking here.
• Please do not hand our crews cash or checks while they are at your home as they do not report back to the office each day and cannot turn in your payment.

We require a service agreement to ensure we fully understand your expectations and that we have adequately explained what we are able to do for you. Our full terms and conditions are available at westcountylandscaping.com/terms.

• First, complete a quote request form and we will send you a service agreement.
• After signing up for irrigation system maintenance, we will contact you to take care of scheduling.
  • In the spring, we will activate your system. We need access to your water line (typically located in the basement) and control panel (typically located in the garage) to complete the service, so our office will contact you to schedule a day and time when an adult can be present to allow access. This service is usually scheduled in April or May, after any risk of freezing and before the hot, dry summer.
  • Backflow prevention device inspection is required by St. Louis County, and our technicians will come to test your device. This usually occurs outside the home, so it is not necessary for anyone to be home or schedule a time unless you are otherwise notified. We will report the test to St. Louis County, and you will not need to act unless the device does not pass the inspection. If it does not pass, we will repair the system during the visit at client’s cost if we anticipate the repair will not exceed $100. If we anticipate the repairs will be more expensive, we will contact you to provide a quote or recommendations to update your system.
  • In the fall, your system will need our winterization service. We need access to your water line (typically located in the basement) and control panel (typically located in the garage) to complete the service, so our office will contact you to schedule a day and time when an adult can be present to allow access. This is typically done in October but can be done any time before the temperature drops enough to cause freeze damage.
  • If you have any leaks or other issues with your system throughout the season, contact our office and we can help schedule a repair visit. We can usually perform repairs and adjustments without anyone home, but if we need access to the control panel, we will schedule a time that works for you, or you can provide us with your garage code so that you don’t have to worry about scheduling.

Lawns and landscapes vary, so the instructions are different for each area. Please visit our blog post for more specific information. If you have additional questions or need to schedule service for your irrigation system, contact our office and we will be happy to help!

We send survey emails to better serve you and all our clients. Your feedback assists us in training and addressing concerns promptly to ensure our service is the best it can be! If you do not want to receive these surveys, please contact our office.

Many of our services are billed at an hourly rate to provide you with fair pricing and high-quality services. Instead of overbidding, we simply charge you for the time it took our team to complete the job and the cost of the materials used. We will have specific pricing information back to you within minutes of any request during business hours, so please fill out a quote request form! If you want a general idea of pricing information, check out our services page to see our rates for specific services.

There are some services that we bill at a flat rate, such as lawn mowing and mulch installation. These prices are personalized specifically to your home so please request a quote.

In early November, we automatically switch from lawn mowing to leaf cleaning services. Let us provide both services for you, and we will take care of the transition to make sure your lawn looks great even in the fall months!

Our leaf cleanup program includes three visits. We schedule the first visit in the first half of November and then schedule the next two visits approximately two weeks apart from there. These visits are usually completed by the end of December but might be extended into the new year if the weather has other plans. Fall weather is tricky, so our leaf cleanup crews may experience delays during periods of wet or windy weather.

During each visit our crew will assess your property to determine which cleanup method will offer you the best value and results. We will blow the leaves to the curbside or mulch them into the turf as appropriate. If we blow the leaves to the curb, we will either leave them for your municipality pickup, or we will schedule our vacuum crew to remove them the following day (if municipality pickup is unavailable). If you are eligible for municipality pickup but prefer that we haul the leaves away, let us know in advance and we can schedule accordingly. The fee for disposal is on our services page.

On the final visit our crew may prune ornamental grasses at their discretion. If you have a specific request that we do or do not prune your ornamental grasses, please let us know in advance so we can communicate your preferences to the crew.

Normally, no we do not let you know what day we will be there. Our team values your time, so we do not require you to be home during our visits. We also strive to avoid creating inconveniences – our schedules change often (sometimes multiple times per day). This poses some difficulty in accurately updating you on exactly what time we will be there. For this reason, we are not always able to give an exact time for your service. However, for our weekly services, we strive to arrive at your property at the same time each week so you can prepare accordingly. If our crew has any questions, we will schedule a time to meet with you. We strive to provide consistent communication to our clients, when possible, but our services are highly weather-dependent so our schedule changes frequently.

We email service reminders when we transition to a new service season, but we are normally unable to let you know in advance of each individual service. Exceptions to this include:

• Some irrigation services and aeration services that require access to the home or advance action on your part.
• Fertilization or pest control services that may impact pets or children. Please let us know in advance if you need special accommodations so we can plan accordingly. Please be aware that if your service schedule changes you may receive updated notifications as appropriate.

For your family’s safety and for our crew’s safety we are unable to service your property if there are any pets or children in the service area.

Our crews are extensively trained in safety practices but using heavy machinery can cause accidents and we don’t want to risk the safety of your family or our crews.

We aim to perform weekly services at around the same time each week, so you can plan accordingly. In addition, our crew will knock on the door to let you know they are there if someone is outside. If you have outdoor pets, let us know and we will try to notify you in advance of service so you can plan accordingly.

Our goal is to be your one-stop-shop for lawn and landscape care. Visit our services page to learn more about what our team can do for your home. Also, contact our office if you are curious about a service that isn’t listed. If we do not specialize in a service you need, we will try to make a recommendation.

West County Landscaping takes your privacy seriously. Please read the following to learn more about our privacy policy.

WHAT THIS PRIVACY POLICY COVERS

This policy covers how West County Landscaping treats personal information that West County Landscaping collects and receives, including information related to your past use of West County Landscaping services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that West County Landscaping does not own or control, or to people that West County Landscaping does not employ or manage.

INFORMATION COLLECTION AND USE – GENERAL

West County Landscaping collects personal information if/when you visit the West County Landscaping web site. West County Landscaping does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with West County Landscaping under confidentiality agreements. These companies may use your personal information to help West County Landscaping communicate with you about our services or customer accounts. However, these companies do not have any independent right to share this information. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of West County Landscaping’s terms of use, or as otherwise required by law. We transfer information about you if West County Landscaping is acquired by or merged with another company. In this event, West County Landscaping will notify you before information about you is transferred and becomes subject to a different privacy policy.

We reserve the right to send you certain communications relating to West County Landscaping, such as service announcements and administrative messages. If you have elected NOT to receive additional marketing messages, such as our electronic newsletter or bulletins, your name will be excluded from those mailing lists.

CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. West County Landscaping may update this policy at any time.

SITE USE

Your use of this site authorizes us to track your use of the site including the use of cookies. We utilize Google Analytics to collect data about your traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

Visitors can opt-out of the Google Analytics Advertising Features we use, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). Google encourages us to point you to Google Analytics’ currently available opt-outs for the web.